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Desk Control™ App - How to get started

Turn on Bluetooth® on your mobile device. Open the Desk Control™ App. Choose your desk and click “connect”.

To adjust the desk manually, press and hold the arrow button either up or down.

Desk Control™ App - How to save favourite positions

Store your current position
Press a star-button. Select “save”. The position is now saved and displayed in the button.

Store up to four favourite positions
Drive your desk to a favourite height (use the arrows in the app or your Desk Panel). Save the position.

Drive to a favourite position
Press and hold the memory button until you reach the saved position.

Automatic drive and favourite positions
(If your Desk Panel features automatic drive and the function is enabled)
Just press a favourite position button once. The desk drives automatically to the position.

Change favourite positions
Go to the settings page. Choose “change favourite positions”. Click on the position you want to change. Set your height and click “Save position”.

Desk Control™ App - How to set goals and activate reminder notifications to stand up

Set your goals for standing
Go to the “You” section and choose your goal. Choose between three pre-defined sit/stand interval settings or define your own.

Set individual goals
Click on the settings button in the “your goal” section. Use the arrows to adjust the standing and sitting time intervals. To save your settings, click “done” and then “save”.

Choose how to receive reminder notifications
Get reminders via pop-up notifications on your mobile device and/or via the light on your Desk Panel.

Go to the “Settings” section. Choose “Ways to be reminded”. Click on the buttons to activate/deactivate notifications.
To see an example, click on “Try it out”.

Desk Control™ App - Explore the settings menu

Change your favourite positions
Overwrite existing favourite positions or save new positions.

Ways to be reminded
Choose how to be reminded to stand up. Click on the buttons to activate/deactivate the pop-up notifications (for your mobile device) or light reminder function (for your Desk Panel).

Set desk name
To find and connect to your desk easily, give your desk a name. Type in a name for your desk. Return to the menu to save it.

Set desk height
If your desk height is displayed incorrectly, you can correct it manually. You can also switch between cm and inches.

I use this desk only
To use your personal settings with multiple desks, select “no”. Other desks will then automatically use your personal settings from the app.

Automatic Drive
Desk Panels that feature Automatic Drive (“full versions” only) can use Automatic Drive to switch between favourite positions.

Set language
Select your favourite language for the app.

Benefits of changing posture
Read more about why you should vary between sitting and standing.

Terms & Conditions
Read the Terms & Conditions for the app.

About
Learn more about the app and its functionalities. Click on the links to learn more about the product, why to use your desk and to receive support.

Desk Control™ App - How to activate and use Automatic Drive

If your Desk Panel features Automatic Drive (“full versions” only), you can activate it in the app.

Activate the Automatic Drive function
Go to “Settings”. Choose “Automatic Drive”.

Press the switches for upward and downward directions and accept the Terms of Use.

Use the Automatic Drive function
Go to the “control” section and select a favourite position. 
If two or more favourite positions have been saved, the desk can now drive automatically between these positions.

DP1C and DPT - Height in the display is incorrect

Change the height in the display to the correct height of the desk by following the procedure shown in the video or described below.

How to set the height of your desk (DP1C and DPT)

Measure the height of your desk from floor to the upper edge of the desktop.

  1. Press and hold the ‘S’ button until an ‘S’ appears in the display.
  2. While pushing the ‘S’ button, use the up and down key to change the figure to the correct height.

DPF1C - Height in the display is incorrect

Change the height in the display to the correct height of the desk by following the procedure shown in the video or the instructions below.

How to set the height of your desk

Measure the height of your desk from floor to the upper edge of the desktop.

Set the height of your desk

  1. Press the up and down keys at the same time.
  2. A figure should appear in the display.
  3. Use the up or down key to change the figure to the correct height.

DPG - How to initialise and adjust the desk

To initialise the desk, drive downwards, press and hold the tilt until movement has been performed.

To adjust the desk, tilt the panel down for driving downwards and up for driving upwards.

DPG - How to pair to an app

Press the Bluetooth® button for two seconds. The light strip starts to blink with a blue colour. The display shows the ID of the desk.

Open your downloaded app and connect to the desk. Look for the correct ID in the list of “Desks nearby”. 

Follow the onboarding instructions in the app.

DPG – How to store up to four memory positions and how to reset memory

The DPG with display has four memory positions in total. 

Drive to the required desk height and then toggle the “star” button until the display shows either “star 3” or “star 4”. Release button. 

To store a position press the “star” button for two seconds. White light flashes and becomes static when the positon is saved.

To reset all memory positions press and hold the “star” button for eight seconds, until the light flashes red.

DPG - How to use memory

To store a memory position drive to the required position.
Press the “star” button for two seconds. 
White light flashes and becomes static when position is saved.

Tilt and hold, to drive to a memory position.

If the DPG features automatic drive, tap twice on the DPG in the direction you want to drive. The DPG stops at the first stored position in the chosen direction. 

 

DPG – Light strip reminder

The light strip reminds you when it is time to stand up. 
Green = ok 
Orange = it is time to stand up

Default setting is 55 minutes sitting. 
Press the “bell” button to see the interval.
 
How to change interval or choose “OFF”. 

Change your interval by toggling between the four settings.

Interval 1: Reminder after 55 minutes sitting

Interval 2: Reminder after 50 minutes sitting

Interval 3: Reminder after 45 minutes sitting

Interval 4: OFF disable the function

How to reset the light strip reminder.

To reset the light strip reminder press and hold the “bell” button for eight seconds until the light flashes red. 

DPG – Reset possibilities

There are three reset possibilities:

  • Reset of memory positions
  • Reset of light strip reminder
  • Factory reset

To reset all memory positions, press and hold the “star” button for eight seconds until the light flashes red.

To reset the light strip reminder, press and hold the “bell” button for eight seconds until the light flashes red.

Factory settings: 
To return to factory settings press and hold the “bell” button and the “star” button for eight seconds until the light flashes red.

DPG - Set correct desk height. Change between inch and cm.

Set correct desk height: 
If the height shown in the display is not the actual height of the desk, it can be corrected.

Measure the height of the desk from floor to tabletop. Press the “bell” button and the Bluetooth®  button for five seconds. When the display starts to blink, tilt the panel upwards if the number is too low or downwards if the number is too high.  

Change between cm and inch:
Change between cm and inch by pressing the “star” button and the Bluetooth® button for five seconds. When the display starts to blink, tilt the panel up or down and the unit changes.

How to initialise your desk

The desk cannot be raised if it has not been initialised.

If error code 'E01' is shown in the display, the desk must be initialised.

How to initialise your desk:

  1. Press the down key until the desk is lowered completely. Hold the key until the desk no longer moves.
  2. Reactivate the down key and hold until the desk no longer moves.

Now the desk can be raised.

How to store a memory position

Favourite positions for sitting and/or standing can be stored. Follow the procedure shown in the video or the instructions below.

How to store a position

  1. Set the desk to the height you wish to store
  2. Press ‘S’ and then the memory button.

The position has now been stored.

To move your desk to the stored height, press the memory button until it reaches the stored position.

How to use the TD1 280 SMPS cable relief

Using the cable relief prevents the cable plug from being pulled out of the TD1 280 SMPS, which may lead to a malfunction or damage the plug and PCB.

How to use the cable relief – watch the video.

How to use the TD1 cable relief

Using the cable relief prevents the cable plug from being pulled out of the TD1, which may lead to a malfunction or damage the plug.

How to use the cable relief – watch the video.

How to use the TD3 cable relief

Using the cable relief prevents the mains-cable plug from being pulled out of the TD3, potentially causing a malfunction.

How to use the cable relief – watch the video.

Possible problem: Are there any visible damages on cables?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the bed.

Kick & Click - How to easily assemble an office desk

This video shows you how to easily assemble a Kick & Click™ height adjustable office desk without using any screws or any tools.
If you have any questions about assembly, please see the Kick & Click user manual or contact your local LINAK sales representative.
Please note: feet or desk tops are not supplied by LINAK.

Kick & Click - How to disassemble an office desk

This video shows you how to disassemble a LINAK® Kick & Click™ height adjustable office desk. It is fast, easy and intuitive.
If you have any questions about disassembling, please see the Kick & Click user manual or contact your local LINAK sales representative.

Mechanical emergency lowering of TWINDRIVE TD4

Watch the TWINDRIVE TD4 instructional video to learn more about the innovative mechanical emergency lowering feature.

Mounting the TWINDRIVE TD4

Watch the instructional video to learn how to mount the TWINDRIVE TD4.

Neck function does not recall correct memory function

The actuator adjusting the neck function needs to be initialised. Follow the procedure shown in the video or the instructions below.

RF handset does not work

The handset needs to be paired to the TWINDRIVE TD1 280 (memory), under the bed.

Follow the procedure shown in the video or the instructions below.

  1. Activate the reset key on the RFR box attached to the TD1.
  2. Keep the reset key activated while pressing any button on the handset. If there is more than one handset, keep the reset key activated and press any button on the other handsets.
  3. Your bed is now ready to use.

Pairing the TWINDRIVE TD4

The TWINDRIVE TD4 makes it easy to connect to a control or a mobile device via the LINAK Bed Control app.

Initialise TD1RF (with memory) and LA27 motor system

  1. Adjust the LA27 to the outer position (without interruption until it stops).
  2. Release the button.
  3. Adjust the LA27 to the inner position (without interruption until it stops).
  4. Release the button.

The system has now been initialised.

TD3 - How to set up Bluetooth handsets

  1. Plug the Bluetooth Adapter into the powered TD3.
  2. The Adapter is now in pairing mode. A blue blinking LED will indicate this.
  3. Press the "Back Up" and "Down" buttons on the Bluetooth hand control at the same time. Now the light will blink for longer to indicate that the control and the actuator are paired.

TD3 - How to set up radio frequency handsets

  1. Activate the reset key on the TD3. The bed will move to a flat position. Keep the key pressed until the motor stops completely.
  2. Release the reset key.
  3. Reactivate the reset key on the TD3.
  4. Keep the reset key activated while pressing any button on the handset.
  5. If there is more than one handset, keep the reset key activated and press any button on the other handsets.

Your bed is now ready to use.

TD4 - How to set up a Bluetooth handset

  1. Set the TD4 in pairing mode by connecting it to the mains.
  2. The product is now in pairing mode. The Under Bed Light will blink to indicate this.
  3. Press the "Back Up" and "Down" buttons on the Bluetooth hand control at the same time. Now the light will give a long blink and indicate that the control and the actuator are paired.
 

The bed does not work at all (TD1)

Possible problem: Mains not connected to the TWINDRIVE TD1
Try/Solution: Try to connect a lamp or similar to the mains supply to check whether there is adequate supply voltage.

Possible problem: Plugs not mounted correctly in the TWINDRIVE TD1
Try/Solution: Check all connections.

Possible problem: Are there any visible damages on cables?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the bed.

The bed does not work at all (TD3)

Check: Is the mains connected to the TWINDRIVE TD3?

Try/Solution: Try to connect a lamp or similar to the mains supply to check whether there is adequate supply voltage.


Possible problem: Plugs not mounted correctly in the TWINDRIVE TD3 

Try/Solution: Check all connections. Use the cable relief on the TD3 to make sure that the cable does not fall out. Follow the procedure shown in the video or the instructions below.

The desk can only be lowered.

The desk needs to be initialised.

Follow the procedure shown in the video.

The desk cannot be raised or lowered.

Possible problem: Mains not connected to the control box
Try/Solution: Try to connect a lamp or similar to the mains supply to check whether there is adequate supply voltage. 

Possible problem: Are plugs mounted correctly in the control box or to the leg?
Try/Solution: Check all connections. 

Possible problem: Are there any visible damages on cables, controls, the control box or legs?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the desk. 

Desk cannot be raised full stroke. Always stops in same position.

The system has set a new end-stop outwards.

To reset a saved position, the desk must be re-initialised. Follow the procedure shown in the video.

The display only shows a dash (-) and does not work

The DPT is locked when not used to avoid unintended movement.

To unlock the DPT follow the procedure shown in the video.

The display shows 'E01' error code instead of the height.

The desk cannot be raised if it has not been initialised.

If the display shows error code 'E01', the desk has not been initialised.

How to initialise your desk:

  1. Press the down key until the desk is lowered completely. Hold the key until the desk no longer moves.
  2. Reactivate the down key and hold until the desk no longer moves. Now the desk can be raised.

The neck function of the bed does not work - cannot move out

The actuator adjusting the neck function needs to be initialised. Follow the procedure shown in the video or the instructions below.

TD3 and LA27 - How to initialise the motor system

  1. Push the actuator's down button.
  2. Hold the button until the actuator reaches the inner position and stops completely.
  3. Release the key on the handset.
  4. Press and hold the actuator's down key for five seconds.
  5. You can now move the actuator outwards.

The system has now been initialised.

Have a question?

Please fill out the contact form and we will get back to you as soon as possible.

Spare parts

Requests for information or replacement parts should be directed to the equipment manufacturer. 

Contact information is generally found on the manufacturer's label or in the user manual. LINAK supplies manufacturers only. We do not provide technical support to end users or service companies.

If you are an existing customer, please contact your local subsidiary for support.

Other requests for technical support should be directed to the equipment manufacturer. Contact information is generally found on the manufacturer's label or in your user manual. LINAK supplies manufacturers only. We do not provide technical support to end users.

However, below we have listed a selection of LINAK products with an elementary technical support guide offered. Feel free to look for initial guidance here.