Even though LINAK® actuator systems and solutions are designed to be quick to assemble and intuitive to use, questions occasionally arise.

Below you will find a list of frequently asked questions.

For manufacturers: If your questions are not answered in the below list, please contact your local LINAK® office for further technical support.

For end users: If your questions are not answered in the below list, please contact the retailer or the application manufacturer where you bought your product.

 

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Assembling a single actuator system

How to assemble a single actuator system

The system consists of:
Single actuator(s)
1 x Switch Mode Power Supply
1 x CBH Advanced
1 x Bluetooth® hand control
1 x Bluetooth® Adapter

  1. Connect single actuators in channels 1-2 to control adjustment of, for example, backrest and leg support. (With the 3-channel CBH Advanced; the 3rd channel can also be used for an actuator)
  2. Plug the DC cable into the CBH Advanced
  3. Plug the Bluetooth® Adapter into the CBH Advanced
  4. Connect to the mains
  5. Pair the hand control (press the two top buttons simultaneously)
  6. The system is now ready for setup

Relevant for the following products:

Bluetooth Adapter Bed
LA27
HC30 wireless
HC20 wireless

Assembling a single actuator system with massage motors

How to assemble a single actuator system with massage motors

The system consists of:
Single actuator(s)
Massage motor(s)
1 x Switch Mode Power Supply
1 x CBH Advanced
1 x Bluetooth® hand control
1 x Bluetooth® Adapter

  1. Connect single actuators in channels 1-2 for back and leg adjustment
  2. Connect massage motors in channels 3A and 3B
  3. Plug the 2-pole DC cable into the CBH Advanced
  4. Connect the other end of the cable to the SMPS and connect the mains cable
  5. Connect to the mains
  6. Plug the Bluetooth® Adapter into the CBH Advanced
  7. Pair the hand control
  8. The system is now paired and ready for use

Relevant for the following products:

Bluetooth Adapter Bed
HC20 wireless
LA27
Massage Motor MD1

CAN bus - How to see which CAN bus version you are running

At LINAK®, we currently supply actuators with two different CAN bus software versions - v1.x or v3.x.

Determine the actuator version with the LINAK BusLink software
Connect the actuator to the BusLink software to verify the correct software version. When the actuator is connected you can find the ‘Connection Information’ tab. In the example below, the LA36 CAN bus actuator has version 3.0.

For further information, please see the BusLink service interface chapter in the CAN bus user manual.

BusLink version 3.0
 
 

What is the difference between version 1.x and version 3.x?
On CAN bus v3.0, we have introduced several new functionalities - such as hardware addressing, dynamic speed adjustment, soft start/stop commands and increased compatibility (125 kbps, 250 kbps, 500 kbps and Autobaud).
Please note that the soft start/stop now needs to be defined in the CAN bus command (in version 3.x). If left at 0, it will result in no ramping. If set to 251 it will use the actuator’s predefined factory settings. Any number in between will set the ramping time.

For further information, please see the Communication chapter in the CAN bus user manual.

BusLink quick guide
Find a guide on how to use the BusLink programme for your actuator by clicking the BusLink icon.
BusLink logo

Relevant for the following products:

LA14
LA25
LA33
LA36
LA37

Create a system with the TD4 Advanced and the CBH Advanced combined

How to connect a system with the TD4 Advanced and the CBH Advanced

The system consists of:
1 x TD4 Advanced
1 x Switch Mode Power Supply
1 x CBH Advanced
1 x 2-poled DC cable
1 x Serial cable
1 x Bluetooth® hand control
Single actuator(s)
2 x screws

  1. Place the CBH Advanced onto the TD4 Advanced & use two screws to fasten it
  2. Plug the serial cable into the TD4 Advanced and channel A1 on the CBH Advanced
  3. Plug a 2-pole DC cable into the TD4 Advanced and channel DC on the CBH Advanced
  4. Connect the SMPS to the TD4 Advanced
  5. Connect single actuators in channels 1 and 2 for adjustment of, for example, neck rest and foot rest.
  6. If needed, connect massage motors in channels 3A and 3B
  7. Connect to the mains
  8. Pair the hand control (press the two top buttons simultaneously)
  9. The system is now ready for setup

Relevant for the following products:

TD4 Advanced
Massage Motor MD1
LA27
HC30 wireless

Desk Control™ App - How to save favourite positions

Store your current position
Press a star-button. Select “save”. The position is now saved and displayed in the button.

Store up to four favourite positions
Drive your desk to a favourite height (use the arrows in the app or your Desk Panel). Save the position.

Drive to a favourite position
Press and hold the memory button until you reach the saved position.

Automatic drive and favourite positions
(If your Desk Panel features automatic drive and the function is enabled)
Just press a favourite position button once. The desk drives automatically to the position.

Change favourite positions
Go to the settings page. Choose “change favourite positions”. Click on the position you want to change. Set your height and click “Save position”.

Relevant for the following products:

Desk Control™ apps

Desk Control™ App - Explore the settings menu

Change your favourite positions
Overwrite existing favourite positions or save new positions.

Ways to be reminded
Choose how to be reminded to stand up. Click on the buttons to activate/deactivate the pop-up notifications (for your mobile device) or light reminder function (for your Desk Panel).

Set desk name
To find and connect to your desk easily, give your desk a name. Type in a name for your desk. Return to the menu to save it.

Set desk height
If your desk height is displayed incorrectly, you can correct it manually. You can also switch between cm and inches.

I use this desk only
To use your personal settings with multiple desks, select “no”. Other desks will then automatically use your personal settings from the app.

Automatic Drive
Desk Panels that feature Automatic Drive (“full versions” only) can use Automatic Drive to switch between favourite positions.

Set language
Select your favourite language for the app.

Benefits of changing posture
Read more about why you should vary between sitting and standing.

Terms & Conditions
Read the Terms & Conditions for the app.

About
Learn more about the app and its functionalities. Click on the links to learn more about the product, why to use your desk and to receive support.

Relevant for the following products:

Desk Control™ apps

Desk Control™ App - How to activate and use Automatic Drive

If your Desk Panel features Automatic Drive (“full versions” only), you can activate it in the app.

Activate the Automatic Drive function
Go to “Settings”. Choose “Automatic Drive”.

Press the switches for upward and downward directions and accept the Terms of Use.

Use the Automatic Drive function
Go to the “control” section and select a favourite position. 
If two or more favourite positions have been saved, the desk can now drive automatically between these positions.

Relevant for the following products:

Desk Control™ apps

Desk Control™ App - How to connect a Bluetooth® adapter to an app

Plug the Bluetooth® (BLE2LIN) adapter into the control box. 
The adapter starts to flash with a blue colour.

Open your downloaded Desk Control™ app and connect to the desk. 
To find your desk, look for the list of “Desks nearby” in the app.

Follow the onboarding instructions in the app.

Relevant for the following products:

Desk Control™ apps
Bluetooth Adapter Desk

Desk Control™ App - How to get started

Turn on Bluetooth® on your mobile device. Open the Desk Control™ App. Choose your desk and click “connect”.

To adjust the desk manually, press and hold the arrow button either up or down.

Relevant for the following products:

Desk Control™ apps

Desk Control™ App - How to set goals and activate reminder notifications to stand up

Set your goals for standing
Go to the “You” section and choose your goal. Choose between three pre-defined sit/stand interval settings or define your own.

Set individual goals
Click on the settings button in the “your goal” section. Use the arrows to adjust the standing and sitting time intervals. To save your settings, click “done” and then “save”.

Choose how to receive reminder notifications
Get reminders via pop-up notifications on your mobile device and/or via the light on your Desk Panel.

Go to the “Settings” section. Choose “Ways to be reminded”. Click on the buttons to activate/deactivate notifications.
To see an example, click on “Try it out”.

Relevant for the following products:

Desk Control™ apps

Desk Frame 1- How to assemble an office desk

Learn how easy it is to assemble an office desk frame with a LINAK® Desk Frame 1 solution. 

It is a set of three pre-packed boxes that contain everything you need to assemble an office desk frame: Kick & Click™ (top frame), DL SetPack (consisting of two lifting columns, a desk panel, a control box and cables) and DL Feet.

Relevant for the following products:

DL Feet
DESKLIFT™ SetPack:
Kick & Click™

Desk Panel DPF - The display shows ‘E01’ error code instead of the height

The desk cannot be raised if it has not been initialised.

If the display shows error code 'E01', the desk has not been initialised.

How to initialise your desk:

  1. Press the down key until the desk is lowered completely. Hold the key until the desk no longer moves.
  2. Reactivate the down key and hold until the desk no longer moves. Now the desk can be raised.

Relevant for the following products:

DPF with display
DP1CS
DPT

Desk Panel DPG1M - How to initialise and adjust the desk

To initialise the desk, drive downwards, press and hold the tilt until movement has been performed.

To adjust the desk, tilt the panel down for driving downwards and up for driving upwards.

Relevant for the following products:

DPG with reminder

Desk Panel DPG1M - How to pair to an app

Press the Bluetooth® button for two seconds. 
The LED starts to flash with a blue colour.

Open your downloaded app and connect to the desk.
Look for your desk in the list of “Desks nearby”.

The LED will flash in a blue colour when connected.

Follow the onboarding instructions in the app.

Relevant for the following products:

DPG with reminder
Desk Control™ apps

Desk Panel DPG1M - How to reset the Desk Panel

There are three reset options:

  1. Reset of memory positions
    Press and hold the “star” button for eight seconds until the LED flashes red
  2. Reset of the LED light reminder
    Press and hold the “bell” button for eight seconds until the LED flashes red
  3. Factory reset
    Press and hold the “bell” button and the “star” button for eight seconds until the LED flashes red.
 

Relevant for the following products:

DPG with reminder

Desk Panel DPG1M - How to use memory and automatic drive

To store a memory position drive to the required position.
Press the “star” button for two seconds.
White light flashes and becomes static when the position is saved.

Tilt and hold to drive to a memory position

Automatic drive between two memory positions
(If your desk panel features automatic drive)

Enable automatic drive in the Desk Control™ App.
Tap the desk panel twice in the direction you want to drive.
The desk drives automatically to your stored position.

To reset all memory positions, press and hold the “star” button for eight seconds until the light flashes red.

 

Relevant for the following products:

DPG with reminder

Desk Panel DPG1M - How to use the LED light reminder

The light reminds you when it is time to stand up. 

Green = OK
Orange = It is time to stand up

Set individual goals or deactivate reminder
The default setting is a reminder after 55 minutes of sitting.

Set your goal
Interval 1: Reminder after 55 minutes sitting
Interval 2: Reminder after 50 minutes sitting
Interval 3: Reminder after 45 minutes sitting
Interval 4: Disable reminder

Change the interval by pressing the “bell” button.

How to reset the LED
Press and hold the “bell” button for eight seconds until the LED flashes red.

 

Relevant for the following products:

DPG with reminder

Desk Panels DP1C and DPT – How to set the correct desk height

Change the height in the display to the correct height of the desk by following the procedure shown in the video or described below.

How to set the height of your desk (DP1C and DPT)

Measure the height of your desk from floor to the upper edge of the desktop.

  1. Press and hold the ‘S’ button until an ‘S’ appears in the display.
  2. While pushing the ‘S’ button, use the up and down key to change the figure to the correct height.

Relevant for the following products:

DP1CS
DPT

Desk Panel DPF1C – How to set the correct desk height

Change the height in the display to the correct height of the desk by following the procedure shown in the video or the instructions below.

How to set the height of your desk

Measure the height of your desk from floor to the upper edge of the desktop.

Set the height of your desk

  1. Press the up and down keys at the same time.
  2. A figure should appear in the display.
  3. Use the up or down key to change the figure to the correct height.

Relevant for the following products:

DPF with display

Desk Panel DPG1C - How to initialise and adjust the desk

To initialise the desk, drive downwards, press and hold the tilt until movement has been performed.

To adjust the desk, tilt the panel down for driving downwards and up for driving upwards.

Relevant for the following products:

DPG with reminder
DPG

Desk Panel DPG1C – How to pair to an app

Press the Bluetooth® button for two seconds. The light strip starts to blink with a blue colour. The display shows the ID of the desk.

Open your downloaded app and connect to the desk. Look for the correct ID in the list of “Desks nearby”. 

Follow the onboarding instructions in the app.

Relevant for the following products:

DPG with reminder
Desk Control™ apps

Desk Panel DPG1C – How to store up to four memory positions and how to reset memory

The DPG with display has four memory positions in total. 

Drive to the required desk height and then toggle the “star” button until the display shows either “star 3” or “star 4”. Release button. 

To store a position press the “star” button for two seconds. White light flashes and becomes static when the positon is saved.

To reset all memory positions press and hold the “star” button for eight seconds, until the light flashes red.

Relevant for the following products:

DPG with reminder

Desk Panel DPG1C – How to use memory and automatic drive

To store a memory position drive to the required position.
Press the “star” button for two seconds. 
White light flashes and becomes static when position is saved.

Tilt and hold, to drive to a memory position.

If the DPG features automatic drive, tap twice on the DPG in the direction you want to drive. The DPG stops at the first stored position in the chosen direction. 

 

Relevant for the following products:

DPG with reminder

Desk Panel DPG1C – How to use the LED light reminder

The light strip reminds you when it is time to stand up. 
Green = ok 
Orange = it is time to stand up

Default setting is 55 minutes sitting. 
Press the “bell” button to see the interval.
 
How to change interval or choose “OFF”. 

Change your interval by toggling between the four settings.

Interval 1: Reminder after 55 minutes sitting

Interval 2: Reminder after 50 minutes sitting

Interval 3: Reminder after 45 minutes sitting

Interval 4: OFF disable the function

How to reset the light strip reminder.

To reset the light strip reminder press and hold the “bell” button for eight seconds until the light flashes red. 

Relevant for the following products:

DPG with reminder

Desk Panel DPG1C – How to reset the Desk Panel

There are three reset possibilities:

  • Reset of memory positions
  • Reset of light strip reminder
  • Factory reset

To reset all memory positions, press and hold the “star” button for eight seconds until the light flashes red.

To reset the light strip reminder, press and hold the “bell” button for eight seconds until the light flashes red.

Factory settings: 
To return to factory settings press and hold the “bell” button and the “star” button for eight seconds until the light flashes red.

Relevant for the following products:

DPG with reminder

Desk Panel DPG1C – How to set the correct desk height. How to change between inch and cm.

Set correct desk height: 
If the height shown in the display is not the actual height of the desk, it can be corrected.

Measure the height of the desk from floor to tabletop. Press the “bell” button and the Bluetooth®  button for five seconds. When the display starts to blink, tilt the panel upwards if the number is too low or downwards if the number is too high.  

Change between cm and inch:
Change between cm and inch by pressing the “star” button and the Bluetooth® button for five seconds. When the display starts to blink, tilt the panel up or down and the unit changes.

Relevant for the following products:

DPG with reminder

Find the correct app for your adjustable bed

Find the correct app for your adjustable bed
Bed Control App is available in both App Store and Google Play store. You will find the correct app for a LINAK powered bed by choosing the one called “Bed Control” with the following icon.


Download the Bed Control App for iOS.
Apple Store

Download the Bed Control App for Android.
Google Play

Relevant for the following products:

Bed Control Apps
TD4 Advanced
TD4 Standard

HC40 Advanced: How to save shortcuts

How to save shortcuts in the HC40 Advanced

  1. Enter the 'MY BED' menu
  2. Scroll to the 'SHORTCUT' bar and press 'SELECT'
  3. Choose one of the three shortcuts and press 'SELECT'
  4. Choose the feature you want to programme to the selected shortcut and press 'SELECT'.
  5. The shortcut is now programmed and is accessible from the main screen.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Advanced
HC40 FRAME™ Advanced

HC40 Advanced: How to factory reset the hand control

Learn how to factory reset the HC40 Advanced for comfort beds.

  1. Enter the 'MY BED' menu
  2. Scroll to 'ABOUT' and press 'SELECT'
  3. Press 'RESET'
  4. Confirm the action by pressing 'YES'
  5. The HC40 now restarts and the settings are back to factory settings

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 FRAME™ Advanced
HC40 TWIST™ Advanced

HC40 Advanced: How to get started

How to get started with the HC40 TWIST™ Advanced & HC40 FRAME™ Advanced

Set the time:

  1. Use the 'UP' and 'DOWN' buttons to adjust the hours.
  2. Loop to minutes using 'LEFT' and 'RIGHT' arrows and set them with 'UP' and 'DOWN'.
  3. Press 'SAVE'.

Set the day:

  1. Use 'LEFT' and 'RIGHT' arrows to loop between the days.
  2. Press 'SAVE'.

The main screen is now reached. If arrows are shown in the display, you are good to go.

If not, set the bed to pairing mode by applying power to the system and press the two top buttons at the same time.

For more information about the HC40 family, please visit: www.linak.com/HC40.

Relevant for the following products:

HC40 TWIST™ Advanced
HC40 FRAME™ Advanced

HC40 Advanced: How to save favourite positions

How to save favourite positions in the HC40 TWIST™ Advanced and HC40 FRAME™ Advanced

  1. Drive the bed to the desired position.
  2. Loop to the 'SAVE FAVOURITE' screen and press 'SAVE'.
  3. Choose one of the positions and press 'SELECT'.
  4. The current position is now saved and will occur in the main menu loop.

For more information about the HC40 family, please visit: www.linak.com/HC40.

Relevant for the following products:

HC40 TWIST™ Advanced
HC40 FRAME™ Advanced

HC40 Advanced: How to use

How to use and navigate the hand control HC40 Advanced.

The HC40 is designed with a five-way key: Four arrows and a 'SELECT' button. Use these to loop and scroll around the menu and confirm choices with the 'SELECT' button.

The dots in the side of the display indicate the options to the sides.

The top row of buttons refers to the text in the display.

The bed adjustment is done using the 'UP' and 'DOWN' arrows on the screen with the reference.

Use the 'RIGHT' and 'LEFT' arrows to loop to further options: 'FAVOURITE POSITIONS', 'MASSAGE' and the 'MY BED' menu.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 FRAME™ Advanced
HC40 TWIST™ Advanced

HC40 Advanced: How to control massage

Attention!
The massage function and menu are only accessible to systems including massage.

Learn how to control the massage function on the HC40 FRAME™ Advanced and HC40 TWIST™ Advanced hand control for adjustable comfort beds.

Massage menus are available from the front screen. Simply use the arrow buttons to loop right or left in the menu to find the massage screens. The two screens are called “Massage back” and “Massage leg”.

From the massage screen it is possible to:

Set a timer

  1. Press the left button in the top row to set a timer for the duration of the massage.
  2. Use “up” and “down” keys to adjust the minutes
  3. Press the right button in the top row to save the choice and start the massage

Change massage mode

  1. Press the middle button in the top row to change the massage mode
  2. A green circle appears, and the massage mode is now changed
  3. Repeat to toggle/change between more available modes.

Turn on/off the massage

  1. Press the right button in the top row to turn the massage on or off.

Adjust intensity

  1. Use the “up” key to increase the massage intensity.
  2. Use the “down” key to decrease the massage intensity.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Advanced
HC40 FRAME™ Advanced

HC40 Advanced: How to enable/disable child lock

Learn how to enable/disable child lock on the HC40 FRAME™ Advanced and HC40 TWIST™ Advanced.

Pick up the hand control and activate the screen by pressing any button.

Enabling the child lock

  1. In the “My bed” menu, highlight the “Child lock”.
  2. Press the “Select” button.
  3. Press select to enable child lock
  4.  A notification will inform you of what you are about to do.
  5. Confirm your choice. The icon changes to green and “On”.

The fact that the child lock is enabled is illustrated by a “lock” icon at the top of the screen saver.

Unlocking the hand control

  1. When the hand control is locked, any press of a button from the locked screen saver will launch a guide explaining this procedure.
  2. Press and hold  the “Left” and “Right” buttons at the same time for 3 seconds.
  3. The hand control is now unlocked and will be locked again after some time of inactivity.

To disable the child lock, please repeat the process above called "enabling child lock".

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 FRAME™ Advanced
HC40 TWIST™ Advanced

HC40 Advanced: How to input your name and get notifications

Learn how to input your name and get notifications on the HC40 FRAME™ Advanced and HC40 TWIST™ Advanced hand control for comfort beds.

Pick up the hand control and activate the screen by pressing any button.

  1. Go to the "My bed" menu.
  2. Press the "Select" on the "Me" bar.
  3. Press the third button in the top row to enter a name
  4. Use the "Left" and "Right" arrows to scroll through the alphabet. 
  5. Press the first button in the top row to delete a character.
  6. Press the second button in the top row to make a space between characters.
  7. Press the third button in the top row to save the name.
  8. The result: The HC40 sends notifications to the user in specific intervals for a personal experience. 

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 FRAME™ Advanced
HC40 TWIST™ Advanced

HC40 Advanced: How to set and stop silent alarm

Attention!
The alarm menu is only accessible for systems including massage. When the alarm goes off, the massage motors start, providing a soundless wake-up.

Learn how to set and stop silent alarm on the HC40 FRAME™ Advanced and HC40 TWIST™ Advanced hand control for adjustable comfort beds.

Set the alarm:
Pick up the hand control and activate the screen by pressing any button.

  1. Go to the 'My bed' menu
  2. Use the up and down buttons to locate the ‘Alarms’ menu
  3. The alarm menu contains three alarms as default
  4. Choose the alarm you want to enable. Press the 'select' button to enable the alarm. The icon switches to green and an alarm icon appears
  5. Press the middle button in the top row to edit the exact timing of when the alarm should go off
  6. Adjust the time by using the up and down buttons on the keypad
  7. Press the third button in the top row to save the time
  8. Your alarm is set

Stop the alarm
When the alarm goes off, the massage motors start in the latest setting and the screen will show a bell.

  1. To stop the alarm: Press the third button in the top row.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Advanced
HC40 FRAME™ Advanced

HC40 Advanced: How to turn the torch on/off

Learn how to turn the torch on/off on the back of the HC40 FRAME™ Advanced and HC40 TWIST™ Advanced.

  1. Pick up the hand control and activate the screen by pressing any button.
  2. The torch can be turned on directly from any active screen.
  3. Simply shake the hand control sideways twice to turn on the torch.
  4. To turn it off, simply shake the hand control twice once again.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 FRAME™ Advanced
HC40 TWIST™ Advanced

HC40 FRAME™: How to change batteries

Learn how to change the batteries in the hand control HC40 FRAME™

  1. Open the battery lid by pressing the button located inside the oval arch
  2. The battery lid pops up and can be easily removed
  3. You can now exchange the 2 x AAA batteries
  4. Reattach by placing the lower end of the lid and then press below the 'down arrow'

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 FRAME™ Standard
HC40 FRAME™ Advanced

HC40 TWIST™ How to change batteries

Learn how to change batteries in the HC40 TWIST™ Hand Control for comfort beds with LINAK systems.

  1. Open the battery lid by sliding the battery lid downwards.
  2. You will feel it loosen and the lid can easily be removed.
  3. You can now replace the two AAA batteries.
  4. Reattach by placing the battery lid just below the screen and slide it upwards to fasten it.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Standard
HC40 TWIST™ Advanced

All desk panels – How to initialise your desk

The desk cannot be raised if it has not been initialised.

If error code 'E01' is shown in the display, the desk must be initialised.

How to initialise your desk:

  1. Press the down key until the desk is lowered completely. Hold the key until the desk no longer moves.
  2. Reactivate the down key and hold until the desk no longer moves.

Now the desk can be raised.

Relevant for the following products:

DP
DP1CS
DPA
DPB
DPF
DPF with display
DPH
Desk Control Basic Software
DPT

How to pair wireless hand controls to an LA18 IC system for comfort beds

Learn how to pair wireless hand controls to the LINAK® single actuator LA18 IC system for comfort beds using Bluetooth® technology.

  1. Connect the system to the mains
  2. Pairing mode has started when the Under Bed Light starts flashing. It will run for three minutes
  3. Press the two top buttons to pair the hand control (Example in video: HC40 FRAME™ Advanced
  4. A long flash means successful pairing
  5. The system is paired and ready to use.
  6. The system will continue to be in pairing mode until the previously mentioned three-minute elapse. Then the light will turn green continuously to show that the system is no longer in pairing mode

Relevant for the following products:

LA18 IC Standard
LA18 IC Advanced
HC40 FRAME™ Standard
HC40 TWIST™ Standard
HC40 FRAME™ Advanced
HC40 TWIST™ Advanced
HC30 wireless
HC10 wireless
HC20 wireless
HC05 wireless

Desk Panels DPF, DP1C and DPT – How to store a memory position

Favourite positions for sitting and/or standing can be stored. Follow the procedure shown in the video or the instructions below.

How to store a position

  1. Set the desk to the height you wish to store
  2. Press ‘S’ and then the memory button.

The position has now been stored.

To move your desk to the stored height, press the memory button until it reaches the stored position.

Relevant for the following products:

DP
DPF
DPF with display
DPT
DP1CS

How to store memory on a hand control

How to store memory on a hand control

  1. Adjust the bed to a preferred position
  2. Press S and then choose the number on which you want to store the position
  3. Now the position is stored
  4. When you want to return to this position later, simply press and hold the button on which you stored the position

Relevant for the following products:

HC30 wireless
HC20 wireless

How to use the TD1 280 SMPS cable relief

Using the cable relief prevents the cable plug from being pulled out of the TD1 280 SMPS, which may lead to a malfunction or damage the plug and PCB.

How to use the cable relief – watch the video.

Relevant for the following products:

How to use the TD1 cable relief

Using the cable relief prevents the cable plug from being pulled out of the TD1, which may lead to a malfunction or damage the plug.

How to use the cable relief – watch the video.

Relevant for the following products:

How to use the TD3 cable relief

Using the cable relief prevents the mains-cable plug from being pulled out of the TD3, potentially causing a malfunction.

How to use the cable relief – watch the video.

Possible problem: Are there any visible damages on cables?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the bed.

Relevant for the following products:

IC parallel actuator system - How to add, remove, or replace an actuator

How to add, remove or replace an actuator in your IC™ parallel actuator system.

To add or remove an actuator:

  1. Connect all actuators to BusLink to configure the number of actuators in your parallel system
  2. Before running the system, let the system initialise itself

To replace an actuator:

  1. Power the system off and replace the actuator
  2. Power the system on and the new actuator will automatically catch up to the position of the remaining actuators

For more information about initialising your parallel IC system, please visit How to initialise your IC™ parallel actuator system.

Relevant for the following products:

LA14
LA25
LA33
LA36
LA37

IC parallel actuator system - How to initialise the system

How to initialise your IC™ parallel actuator system.

Initialise the system in two ways:

  1. Let the system initialise itself via Recovery mode, where the actuators automatically run in steps of 2000ms on and off for a full stroke length
  2. Initialise the system manually by using the BusLink software. Only the actuator in ‘position lost’ needs to be initialised by running the actuator to its mechanical endstop in one direction

For information about troubleshooting on your parallel IC system, please visit How to troubleshoot on your IC™ parallel actuator system.

Relevant for the following products:

LA14
LA25
LA33
LA36
LA37

IC parallel actuator system - How to troubleshoot on the system

How to troubleshoot on your IC™ parallel actuator system.

If an actuator has lost its position, the parallel system will enter Recovery mode and initialise itself. If the system is unable to run in recovery mode, please continue this troubleshooting process:

  1. Check cabling, power supply and communication signals between actuators
  2. Connect each actuator to the BusLink software and look at the error codes to identify which actuator has caused the system to stop

If it is an overcurrent error code, restart the system by running it in the opposite direction.

If these error codes are registered, actuator replacement is necessary: H-bridge fault, switch mode power supply fault, or hall sensor failure.

Still having trouble? Please contact your local LINAK® office.

For information about initialising your parallel IC system, please visit How to initialise your IC™ parallel actuator system.

 

Relevant for the following products:

LA14
LA25
LA33
LA36
LA37

Initialising a single actuator system for comfort beds

How to initialise a single actuator system for comfort beds

  1. Connect to the mains
  2.  Actuators on the bed must be in inner position
  3. Press the "down" button of the actuator on the hand control for approx. five seconds
  4. The actuator now initiates and can drive outwards
  5. Repeat this for each actuator by pressing the matching "down" button on the hand control
  6. The actuator system is now initialised

Relevant for the following products:

LA27
LA40
HC30 wireless
HC20 wireless
LA18 IC Standard
LA18 IC Advanced

Kick & Click - How to disassemble an office desk

This video shows you how to disassemble a LINAK® Kick & Click™ height adjustable office desk. It is fast, easy and intuitive.
If you have any questions about disassembling, please see the Kick & Click user manual or contact your local LINAK sales representative.

Relevant for the following products:

Kick & Click™

Kick & Click - How to easily assemble an office desk

This video shows you how to easily assemble a Kick & Click™ height adjustable office desk without using any screws or any tools.
If you have any questions about assembly, please see the Kick & Click user manual or contact your local LINAK sales representative.
Please note: feet or desk tops are not supplied by LINAK.

Relevant for the following products:

Kick & Click™

Buy a new LINAK hand control for an adjustable bed

If you need a new hand control for your adjustable bed, contact the supplier from whom you purchased the bed. 
This applies whether you have lost your hand control, the hand control is broken or if the battery has run out of power and the battery cannot be exchanged. The supplier will assist you in ordering a new hand control - LINAK does not sell spare parts directly to the person who owns the bed.

Relevant for the following products:

HB10
HC05 wireless
HC10 wireless
HC20 wireless
HC30 wireless
HC40 FRAME™ Advanced
HC40 FRAME™ Standard
HC40 TWIST™ Advanced
HC40 TWIST™ Standard

The LINAK hand control for an adjustable bed does not work

The LINAK hand control for an adjustable bed does not work

If you experience problems with the hand control for your adjustable bed, you need to contact the supplier from whom you purchased the bed. 
LINAK does not sell spare parts directly to the person who owns the bed.

Relevant for the following products:

HB10 wireless
HC05 wireless
HC10 wireless
HC20 wireless
HC30 wireless
HC40 FRAME™ Advanced
HC40 FRAME™ Standard
HC40 TWIST™ Advanced
HC40 TWIST™ Standard

Mechanical emergency lowering of LINAK® TWINDRIVE® TD4 or TD5

Watch the TWINDRIVE TD4 instructional video to learn more about the innovative mechanical emergency lowering feature. This procedure also apply to our TD5 dual actuators.

Relevant for the following products:

TD4 Advanced
TD4 Standard
TD5 Standard
TD5 Advanced

Mounting the TWINDRIVE TD4 and TD5

Watch the instructional video to learn how to mount the TWINDRIVE TD4 and TD5.

Relevant for the following products:

TD4 Advanced
TD4 Standard
TD5 Standard
TD5 Advanced

Neck function does not recall correct memory function

The actuator adjusting the neck function needs to be initialised. Follow the procedure shown in the video or the instructions below.

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless

RF handset does not work

The handset needs to be paired to the TWINDRIVE TD1 280 (memory), under the bed.

Follow the procedure shown in the video or the instructions below.

  1. Activate the reset key on the RFR box attached to the TD1.
  2. Keep the reset key activated while pressing any button on the handset. If there is more than one handset, keep the reset key activated and press any button on the other handsets.
  3. Your bed is now ready to use.

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless

Pairing hand controls with the CBH Advanced system with a Bluetooth® Adapter

How to pair hand controls with a system with a CBH Advanced and a Bluetooth® Adapter

  1. Connect to the mains 
  2. Bluetooth® Adapter flashes for three minutes to indicate pairing mode
  3. To pair a hand control, press the two top buttons while the adapter is flashing
  4. A long flash indicates successful pairing
  5. All LINAK hand controls are paired by pressing the two top buttons

How to pair a hand control later

  1. Start pairing mode again
  2. Unplug from the mains and wait for ten seconds
  3. Connect to the mains
  4. Bluetooth® Adapter flashes for three minutes to indicate pairing mode
  5. Repeat pairing procedure on the other hand control
  6. The system is now paired and ready to use
 

Relevant for the following products:

Bluetooth Adapter Bed
HC05 wireless
HC10 wireless
HC20 wireless
HC30 wireless
HB10 wireless
HC40 FRAME™ Advanced
HC40 FRAME™ Standard
HC40 TWIST™ Advanced
HC40 TWIST™ Standard

Pairing the Bed Control App to a TD4/TD5 system

How to pair the Bed Control App to the TD4/TD5 system

  1. Locate and download the Bed Control App in the App stores
  2. Open the Bed Control App
  3. Make certain that your system is in pairing mode
  4. Choose your bed in the list and connect
  5. A long flash indicates successful pairing
  6. Start the onboarding flow
  7. Choose the features of your bed to complete the setup
  8. The system is now paired and ready for use
  9. Wait for five seconds between controlling your bed with different hand control options

Relevant for the following products:

Bed Control Apps
TD4 Advanced
TD4 Standard
TD5 Standard
TD5 Advanced

Pairing the TWINDRIVE® TD4 or TD5

The TWINDRIVE TD4 and TD5 makes it easy to connect to a control or a mobile device via the LINAK Bed Control app.

Relevant for the following products:

TD4 Advanced
TD4 Standard
TD5 Advanced
TD5 Standard
HC05 wireless

Parallel drive with the TD4/TD5 Advanced

How to connect a TD4/TD5 Advanced system and use parallel drive

The system consists of:
2 x TD4/TD5 Advanced
2 x Switch Mode Power Supply
1 x Serial cable
1 x Bluetooth® hand control 

  1. Connect 2 x SMPS to the 2 x TD4/TD5 Advanced
  2. Use one serial cable to connect the two TD4/TD5 Advanced
  3. Connect both actuators to the mains
  4. Pair the hand control
  5. The TD4/TD5 system now runs in parallel when using the hand control

Relevant for the following products:

TD4 Advanced
TD5 Advanced
HC30 wireless
HC20 wireless

Simultaneous drive with the TD4 or TD5 Standard

How to set up a double bed for simultaneous drive with the TD4 Standard or TD5 Standard.

The system consists of:
2 x TD4 Standard (Can also be two TD5 Standard)
2 x mains cables
1 x Bluetooth® hand control

  1. Connect the two dual actuators TD4/TD5 to the mains
  2. The Under Bed Light on both TD4/TD5 dual actuators starts to flash to indicate pairing mode
  3. Pair the hand control (press the two top buttons simultaneously)
  4. A long flash indicates successful pairing
  5. Now both dual actuators TD4/TD5 Standard are paired to one hand control

Relevant for the following products:

TD4 Standard
TD5 Standard
HC10 wireless
HC05 wireless
HB10 wireless

My LINAK hand control has run out of battery

My LINAK hand control has run out of battery

Unfortunately, for some hand controls it is not possible to change the batteries. If your battery in these hand controls runs out of power, you will have to purchase a new hand control. You can do this by contacting the vendor who sold you the bed. 

LINAK does not sell spare parts directly to the person who purchased the bed.

Relevant for the following products:

HB10 wireless
HC05 wireless
HC10 wireless

Initialise TD1RF (with memory) and LA27 motor system

  1. Adjust the LA27 to the outer position (without interruption until it stops).
  2. Release the button.
  3. Adjust the LA27 to the inner position (without interruption until it stops).
  4. Release the button.

The system has now been initialised.

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless

TD3 - How to set up Bluetooth handsets

  1. Plug the Bluetooth Adapter into the powered TD3.
  2. The Adapter is now in pairing mode. A blue blinking LED will indicate this.
  3. Press the "Back Up" and "Down" buttons on the Bluetooth hand control at the same time. Now the light will blink for longer to indicate that the control and the actuator are paired.

Relevant for the following products:

HB10 wireless
HC05 wireless
HC10 wireless
HC20 wireless

TD3 - How to set up radio frequency handsets

  1. Activate the reset key on the TD3. The bed will move to a flat position. Keep the key pressed until the motor stops completely.
  2. Release the reset key.
  3. Reactivate the reset key on the TD3.
  4. Keep the reset key activated while pressing any button on the handset.
  5. If there is more than one handset, keep the reset key activated and press any button on the other handsets.

Your bed is now ready to use.

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless

TD4 - How to set up a Bluetooth handset

  1. Set the TD4 in pairing mode by connecting it to the mains.
  2. The product is now in pairing mode. The Under Bed Light will blink to indicate this.
  3. Press the "Back Up" and "Down" buttons on the Bluetooth hand control at the same time. Now the light will give a long blink and indicate that the control and the actuator are paired.
 

Relevant for the following products:

HB10 wireless
HC05 wireless
HC10 wireless
HC20 wireless
HC30 wireless

The bed does not work at all (TD1)

Possible problem: Mains not connected to the TWINDRIVE TD1
Try/Solution: Try to connect a lamp or similar to the mains supply to check whether there is adequate supply voltage.

Possible problem: Plugs not mounted correctly in the TWINDRIVE TD1
Try/Solution: Check all connections.

Possible problem: Are there any visible damages on cables?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the bed.

Relevant for the following products:

HB10
HB10 wireless
HC10 wireless
HC20 wireless

The bed does not work at all (TD3)

Check: Is the mains connected to the TWINDRIVE TD3?

Try/Solution: Try to connect a lamp or similar to the mains supply to check whether there is adequate supply voltage.


Possible problem: Plugs not mounted correctly in the TWINDRIVE TD3 

Try/Solution: Check all connections. Use the cable relief on the TD3 to make sure that the cable does not fall out. Follow the procedure shown in the video or the instructions below.

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless

The desk can only be lowered

The desk needs to be initialised.

Follow the procedure shown in the video.

Relevant for the following products:

DP
DPA
DPB
DPF
DPF with display
DPH
DPT
DP1CS
DPG
DPG with reminder

The desk cannot be raised or lowered

Possible problem: Mains not connected to the control box
Try/Solution: Try to connect a lamp or similar to the mains supply to check whether there is adequate supply voltage. 

Possible problem: Are plugs mounted correctly in the control box or to the leg?
Try/Solution: Check all connections. 

Possible problem: Are there any visible damages on cables, controls, the control box or legs?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the desk. 

Relevant for the following products:

DP
DP1CS
DPA
DPB
DPF
DPF with display
DPH
DPT
DPG
DPG with reminder

The desk cannot be raised full stroke. Always stops in same position.

The system has set a new end-stop outwards.

To reset a saved position, the desk must be re-initialised. Follow the procedure shown in the video.

Relevant for the following products:

DP
DP1CS
DPA
DPB
DPF
DPF with display
DPH
DPT
DPG
DPG with reminder

Desk Panel DPT - The display only shows a dash (-) and does not work

The DPT is locked when not used to avoid unintended movement.

To unlock the DPT follow the procedure shown in the video.

Relevant for the following products:

DPT

Desk Panel DPT - The display shows ‘E01’ error code instead of the height

The desk cannot be raised if it has not been initialised.

If the display shows error code 'E01', the desk has not been initialised.

How to initialise your desk:

  1. Press the down key until the desk is lowered completely. Hold the key until the desk no longer moves.
  2. Reactivate the down key and hold until the desk no longer moves. Now the desk can be raised.

Relevant for the following products:

DPT

The neck function of the bed does not work - cannot move out

The actuator adjusting the neck function needs to be initialised. Follow the procedure shown in the video or the instructions below.

TD3 and LA27 - How to initialise the motor system

  1. Push the actuator's down button.
  2. Hold the button until the actuator reaches the inner position and stops completely.
  3. Release the key on the handset.
  4. Press and hold the actuator's down key for five seconds.
  5. You can now move the actuator outwards.

The system has now been initialised.

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless


LINAK supplies and deals with the Original Equipment Manufacturer (OEM) only.
Some products are specific to an OEM and therefore can only be sourced via the OEM.
LINAK can provide information as to who an OEM is if this is not known.

Definitions:

  • OEM (Original Equipment Manufacturer): purchaser of products as a component in their own equipment/system which is subsequently sold to third parties and/or End-Users. The OEM takes responsibility for the Sales and Service/Support of their equipment into the market place.
  • End-User: Organisation or Individuals that purchases Products/Equipment for their own direct use or purchase replacement products for their own existing equipment.
  • Industrial Sales Partner: A LINAK Approved Sales Partner is trained and equipped to provide specific technical and logistical support to End-Users with a focus into the TECHLINE segment.
  • Medical Service Partners: A LINAK Approved Service Partner is trained and equipped to provide specific technical and logistical support to End-Users for the replacement of generic LINAK Medical products if the OEM is not known, or unable to.

LINAK will refer End-Users to the OEM if replacement parts are required.


See below for a list of LINAK Approved Sales and Service Partners according to your state:

Industrial Sales Partners:


NSW: Fluid Power Engineering Solutions
Contact: hydraulic.com.au
Ph: 1300 883 955

ACT: Fluid Power Engineering Solutions
Contact: hydraulic.com.au
Ph: 1300 883 955 

VIC:
Ballarat Industrial Supplies
Contact: ballind.com.au 
Ph: 03 5335 7266

West Vic Industrial Supplies
Contact: westvicindustrial.com.au
Ph: 03 5221 4300

Statewide Linear Bearings
Contact: statewidebearings.com.au/linear-bearings 
Ph: 03 9755 6044 

QLD: Gas Strut Marine
Contact: gasstrutmarine.com.au
Ph: 07 3823 1119

W.A: Statewide Linear Bearings
Contact: statewidebearings.com.au/linear-bearings
Ph: 08 9475 5000

SA: Torque Industries
Contact: torqind.com
Ph: 08 8341 0177

TAS: Statewide Linear Bearings
Contact: statewidebearings.com.au/linear-bearings
Ph: 08 9352 2200

NT: Torque Industries
Contact: torqind.com
Ph: 08 8341 0177

NZ: SAECOWilson
Contact: saecowilson.co.nz
Ph: 0800 338 833

Medical Service Partners:


Nationwide:
Activtec (QLD)
Contact: activtec.com.au
Ph: 1300 304 645

Aidacare (NSW)
Contact: aidacare.com.au
Ph: 1300 216 898

NSW:
LTAK Services
Contact: ltakservices.com.au
Ph: 0409 009 944

Better Mobility: Regional
Contact: bettermobility.com.au
Ph: 02 6921 1000

VIC: HospEquip
Contact: hospequip.com.au
Ph: 03 9580 1055

ACT: Better Mobility
Contact: bettermobility.com.au
Ph: 02 6921 1000

SA: Homecare Equipment
Contact: homecareequipment.com.au
Ph: 08 8338 7988

WA:
4Healthcare
Contact: 4healthcare.com.au
Ph: 08 9302 4757

HospEquip
Contact: hospequip.com.au
Ph: 08 9456 1661

If you are an existing customer, please contact your local subsidiary for support.

Other requests for technical support should be directed to the equipment manufacturer. Contact information is generally found on the manufacturer's label or in your user manual. LINAK supplies manufacturers only. We do not provide technical support to end users.

However, below we have listed a selection of LINAK products with an elementary technical support guide offered. Feel free to look for initial guidance here.

Linear actuator LA14
Linear actuators

LA14

LA18 IC Advanced
Linear actuators

LA18 IC Advanced

LA18 IC Standard set of actuators
Linear actuators

LA18 IC Standard

Linear actuator LA25
Linear actuators

LA25

Linear actuator LA27
Linear actuators

LA27

Linear actuator LA33
Linear actuators

LA33

Linear actuator LA36
Linear actuators

LA36

Linear actuator LA37
Linear actuators

LA37

Linear actuator LA40
Linear actuators

LA40

DL SetPack:
Lifting columns

DESKLIFT™ SetPack:

Dual actuator TD4 Advanced
Dual actuators

TD4 Advanced

Dual actuator TD4 Standard
Dual actuators

TD4 Standard

TD5 Advanced
Dual actuators

TD5 Advanced

TD5 Standard
Dual actuators

TD5 Standard

Bed Control Apps
Controls

Bed Control Apps

Desk Control Apps
Controls

Desk Control™ apps

LINAK Desk Control Basic software
Controls

Desk Control Basic Software

Control Desk Panel (DP)
Controls

DP

Control Desk Panel DP1CS
Controls

DP1CS

Control Desk Panel DPA
Controls

DPA

Control Desk Panel DPB
Controls

DPB

Control Desk Panel DPF
Controls

DPF

Control Desk Panel DPF with display
Controls

DPF with display

Desk panel DPG
Controls

DPG

DPG with reminder
Controls

DPG with reminder

Control Desk Panel DPH
Controls

DPH

Control Desk Panel DPT
Controls

DPT

Hand Control HB10
Controls

HB10

Hand control HB10 wireless
Controls

HB10 wireless

Hand control HC05 wireless
Controls

HC05 wireless

Hand control HC10 wireless
Controls

HC10 wireless

Hand control HC20 wireless
Controls

HC20 wireless

Hand control HC30 wireless
Controls

HC30 wireless

HC40 FRAME™ Advanced
Controls

HC40 FRAME™ Advanced

HC40 FRAME standard
Controls

HC40 FRAME™ Standard

HC40 TWIST Advanced
Controls

HC40 TWIST™ Advanced

HC40 TWIST™ Standard
Controls

HC40 TWIST™ Standard

Bluetooth Adapter Bed
Accessories

Bluetooth Adapter Bed

Bluetooth Adapter Desk
Accessories

Bluetooth Adapter Desk

DESKLIFT™ Feet
Accessories

DL Feet

Kick & Click™
Accessories

Kick & Click™

Massage Motor
Accessories

Massage Motor MD1